London’s West End looks forward to welcoming audiences back into our theatres. We are working closely with the government to explore ways in which we can safely reopen.
Please note that various venues and productions will be making announcements for their individual shows and so, we would advise you to check the particular show’s website to find out which performances have been cancelled.
Ticketholders for affected performances do not need to do anything. They will be contacted by the organisation from which they bought their tickets to arrange a refund, credit note or exchange for a later date.
The decision to reopen theatres will be made based on government and scientific advice on gatherings and events. Different theatres and productions are likely to reopen at different times
We are grateful to customers for the continued patience and kindness they are showing during this challenging time for our industry. With 300,000 people visiting West End theatres in a normal week, it remains a major undertaking to process refunds, exchanges and credit notes, particularly when many staff are working remotely. Please rest assured that we are all working as quickly as we can, and we appreciate the continued support and understanding of our audiences.